Solved

Bad signal, not what ID Mobile promises

  • 19 February 2021
  • 3 replies
  • 32 views

Hi, I am getting a very bad mobile signal, one or two bars maximum. Calls to mobiles and landlines are breaking up, sound crackly. It is impossible to have a normal conversation. Cannot say when the problem has started but it was quite acceptable in the past.

WiFi calling is enabled. I have restarted the phone and re-inserted the sim (which seems physically fine). Post code SE6 2NE (I am mostly at home or nearby due to the lockdown).

I really need to get this problem resolved.

icon

Best answer by Michelle 21 February 2021, 17:30

Hi @AniaOsb 

 

We have not been given a timescale on when the issue is going to be fixed, the current status shows as on going.

 

Michelle 

iD Mobile 

 

View original

3 replies

Userlevel 4
Badge +8

Hi @AniaOsb 

I can see there is an unplanned outage within your current area. 

Our engineers are working on a fix.

Please could you try switching to 3G to see if this helps? 

We are sorry for the inconvenience caused. 

 

Michelle 

iD Mobile 

Hi Michelle, 

Thank you for the advice. I switched to "3G only" and the signal strength now between 3 and 4 bars.

Do you know when the issue might be resolved? The problem is ongoing for more then couple of weeks.

Thanks

Anna

Userlevel 4
Badge +8

Hi @AniaOsb 

 

We have not been given a timescale on when the issue is going to be fixed, the current status shows as on going.

 

Michelle 

iD Mobile 

 

Reply