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banking texts not received


Hi is there any blocks of any type of number texting me as I cannot receive texts from my credit card company so I cannot use my banking. 

3 replies

Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • October 12, 2024

Hi @Mike0105, welcome to the community!

When you receive a verification code from a bank or any other service, this is called a OTP text message. (One time passcode).

Is it just from this particular company that you’re unable to receive these messages, or is it an issue with multiple providers?

If it’s just from this company, we’d recommend contacting them to check that they have the correct number listed on file for you.

-Lauren


  • Author
  • New
 Contributor
  • 1 reply
  • October 13, 2024

The issue is with Tesco Bank when I try to purchase online. Tesco Bank have confirmed my details are correct. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • October 16, 2024

Hi @Mike0105 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom