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Community Member
June 23, 2026
Question

been charged in Morocco when i purchased £5 addona

  • June 23, 2026
  • 1 reply
  • 15 views

I purchase at £5 1 day 2GB package but have been charged a substantial amount more. 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 23, 2026

    Hi ​@Harvey1216,

     

    We're sorry to hear you've received charges that you weren't expecting.

     

    It's important to note that purchasing a £5 1-day 2GB Roam Beyond add-on only covers the data included within that bundle and for the duration of the add-on period. It doesn't prevent additional charges from being incurred if:

    • The add-on expires and further data is used afterwards.
    • More data is used than the allowance included in the add-on.
    • Calls or texts are made, as the Roam Beyond add-ons are data-only and don't include calls or SMS.

     

    To completely prevent unexpected roaming charges, we'd recommend setting your bill cap to £0.00 before travelling. This blocks any out-of-plan usage that isn't covered by your allowance or add-ons.

     

    You can check or change your bill cap in the iD Mobile app or online account by going to:

    • Bills > Manage Bill Cap

     

    If you'd like us to help explain the specific charges you've received, please let us know, we'll be happy to review them with you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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