Hi ​@Harvey1216,

We're sorry to hear you've received charges that you weren't expecting.

It's important to note that purchasing a £5 1-day 2GB Roam Beyond add-on only covers the data included within that bundle and for the duration of the add-on period. It doesn't prevent additional charges from being incurred if:

• The add-on expires and further data is used afterwards.
• More data is used than the allowance included in the add-on.
• Calls or texts are made, as the Roam Beyond add-ons are data-only and don't include calls or SMS.

To completely prevent unexpected roaming charges, we'd recommend setting your bill cap to £0.00 before travelling. This blocks any out-of-plan usage that isn't covered by your allowance or add-ons.

You can check or change your bill cap in the iD Mobile app or online account by going to:

• Bills > Manage Bill Cap

If you'd like us to help explain the specific charges you've received, please let us know, we'll be happy to review them with you.

Regards,

Gemma M

The iD Mobile Social Media Team