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Question

Been on hold now for 1hr 30 mins

  • January 29, 2025
  • 2 replies
  • 21 views
Sutton-C
New
 Contributor

I have been on hold to customer service for 1hr 30 mins so far. Is there a customer service number to call that will get through quick?

My mobile number has been cut off instead of my ESIM number so no one can call me 

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • January 29, 2025

    There is no telephone support helpline for iD Mobile, ​@Sutton-C. 

    Help & support is 100% online. 

    Forum member (non-iD).
    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1861 replies
    • January 29, 2025

    ​@Sutton-C -

    We’re aware that some customers are unable to contact our Vulnerable Customer, Complaints or Sales Team Telephone Line. We apologise for any inconvenience this has caused.

    Thanks.

    iD Community Manager
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