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Bereavement

  • 15 June 2020
  • 3 replies
  • 114 views

I informed idMobile on 31 Mar 20 that my mother died on 30 Mar 20.  I provided a death certificate as requested.

I have had to remind idMobile several times of this because I keep getting demands for payment and threats of debt collectors.  I received yet another bill today for Jun 20 and was fobbed off by the chat line.  I do not know how to make this any clearer.  She is dead, she does not owe you any money, close the account.  Stop giving me excuses 10 weeks after you have been informed.  Get a grip and sort your admin out.

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Best answer by Kash 26 July 2020, 11:04

Hi @jojardine,

I’m very sorry for your loss.

To get your query resolved as soon as possible I have sent you a PM with the information that we require to get this resolved.

 

Regards,

Kash

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3 replies

Userlevel 4
Badge +2

Hi @DAT 

Sorry to hear of your loss and about the letters you are still receiving from us.

I’ll get someone to pick this up for you and they’ll contact you via PM shortly.

Pearl

 

I need to cancel my deceased fathers account please contact me as you have no email or phone number that I can't contact you on!

 

Userlevel 3
Badge +7

Hi @jojardine,

I’m very sorry for your loss.

To get your query resolved as soon as possible I have sent you a PM with the information that we require to get this resolved.

 

Regards,

Kash

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