Hi, my ex-husband had an id contract for his own phone, and for our two children’s phones. He died last November. Since then I have paid their bills monthly when they ran out of data etc. But now I want to transfer the contract to my own name (I do not have an id mobile account). It is absolutely impossible to get a reply to my email, and livechat is never available. Please can someone advise?
+26Sorry for your loss,
Unfortunately, you can’t transfer an iD Mobile account from one person to another person.
Ah, ok, thank you. I’m not sure what to do in that case as both children want to keep their numbers. I will keep trying to get through on the live chat or email.
+26Ah, ok, thank you. I’m not sure what to do in that case as both children want to keep their numbers. I will keep trying to get through on the live chat or email.
I doubt you’ll be successful with email,
You could try sending iD Mobile support a PM on Facebook Messenger or X.
+13Hi
Had you got assistance through our Live Chat or social media? If not, please let us know as we can send you a private message here.
Thank you very much. If you were able to send me a private message here, that would be really great!
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Anika
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