Hey there ​@Mark Cratchley, we’re very sorry to hear about your loss, and apologise it’s not been able to be closed yet. Have you spoken to our live-chat, given them the customer details for your Mother and sent them the death certificate?

What’s the reasoning they’ve given for now closing it yet, or are you just awaiting an update to confirm it’s been closed?

Thanks,

Tyler

I sent all the details with a clear photo of the death certificate. The reply was

“Kindly be advised we would ask that you have the death certificate as the attached is unclear”

I obviously “have” the certificate as I sent a photo of it. A very clear photo of it. Twice now. 
 

This whole process has been the most convoluted, laborious and least compassionate in all of the administration that I have had to deal with since my mum’s passing. I am thoroughly unimpressed with the so called service by ID. 

Hey there ​@Mark Cratchley, sorry to hear that. In that case, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler