bill

Hey @Raegan Lumsden,

Did you make a manual payment multiple times? Your account will be in credit, you can either let your next couple of bills be paid off using this credit, or claim a refund through Live Chat.

Thanks.

I have as well ? My new direct debit way ready to be collected 

Hi ​@jonjonml,

Welcome to the Community!

If you have issues with your bill you can contact our Live Chat Team.

The team can check your bill and advise further.

Kash

Yes I don't understand why my new direct debit was not taken from my new bank account.

It was changed at least a week ago, I was a bit concussed so I paid you twice or three times.

Hey ​@jonjonml, we unfortunately cannot see or advise why a direct debit has failed, only that it has I’m afraid.

If you’ve now paid manually, you should be able to reset it up, and can contact our live-chat to double check if you like.

If you’d like to know why your direct debit failed, your bank may be able to help further with that.

Thanks,

Tyler

Live chat sorted it all out thanks