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bill

  • May 1, 2025
  • 3 replies
  • 38 views

Tracy Metcalfe
New Contributor

Can i ask if my phone plane is £26.99 why are you taking over £40 please

Best answer by Tracy Metcalfe

I have not used that much if I had please can you check . This been happening a few months now and I've not been on anything 

3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • May 1, 2025

Perhaps you’ve used some iD Mobile services, which are not included in your plan allowances, ​@Tracy Metcalfe.

The PDF copy of your latest iD bill will itemise all the charges for the billing period covered. 

These community articles might help.


Tracy Metcalfe
New Contributor
  • Author
  • New Contributor
  • Answer
  • May 1, 2025

I have not used that much if I had please can you check . This been happening a few months now and I've not been on anything 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • May 1, 2025

Hey there ​@Tracy Metcalfe, we hope the helpful advice from ​@andewhite has been able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler