bill extension

Forum|Forum|9 months ago
October 31, 2025
10 replies
187 views

Ive been trying all morning to get through on live chat I dont know whats going on but I am in need of a 24hr extension for my next bill payment it says on the app it is to be paid before the 5/11/25 I can make the payment on the 6th can it be mo ed to then. ??

Best answer by Isa M

Hi @Cfccol, I am so sorry that you have not been able to get through to the live chat. I would suggest that you use a different tab or device.

Regarding the bill extension, you will not need it if you will make the payment the next day as we will bill again after 5 working days without terminating your services.

-Isa🎀

I

Isa MAnswer

iD Mobile Employee

Hi @Cfccol, I am so sorry that you have not been able to get through to the live chat. I would suggest that you use a different tab or device.

Regarding the bill extension, you will not need it if you will make the payment the next day as we will bill again after 5 working days without terminating your services.

-Isa🎀

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C

CfccolAuthor

New Contributor

Ok brilliant as i can make the payment on the 5th after 4pm

N

Natalie W

iD Mobile Employee

No problem @Cfccol

Please let us know if you require any further assistance.

Natalie

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A

Aussie5421

Active Contributor

I’ve recently had an unexpected vet bill, which threw my budget out. Would it please be possible to get an extension on my bills to the 16.11.2025, I am also awaiting a call for me to have radiotherapy and if I miss the call, I wouldn’t be able to call back.

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Natalie W

iD Mobile Employee

Hello @Aussie5421

Thanks for getting in touch

Please reach out to our Live Chat team here as they will be able to help.

Thanks

Natalie

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T

treeble05

New Contributor

Hi my bill comes out tonight and I’d requested a extension and I phone up to check the outstanding balance and I could only pay £23 I still have an balance of £26 can I have extension till I can pay it

Lamiya C

iD Mobile Employee

Hi @treeble05 ,

Thanks for your message. You can make a payment of £23 towards your account. To pay, please use our payment line: +443330030001

Once you’ve made the payment, the remaining balance of £26 will still be due. If you’d like to request an extension for this remaining balance, please let us know and we can advise on the next steps.

Lamiya

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K

Kylie26

New Contributor

How do a request an extension to pay my bill