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bill extension

  • October 31, 2025
  • 5 replies
  • 33 views

Ive been trying all morning to get through on live chat I dont know whats going on but I am in need of a 24hr extension for my next bill payment it says on the app it is to be paid before the 5/11/25 I can make the payment on the 6th can it be mo ed to then.  ??

Best answer by Isa M

Hi ​@Cfccol, I am so sorry that you have not been able to get through to the live chat. I would suggest that you use a different tab or device.

Regarding the bill extension, you will not need it if you will make the payment the next day as we will bill again after 5 working days without terminating your services.

-Isa🎀

5 replies

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  • iD Mobile Employee
  • Answer
  • October 31, 2025

Hi ​@Cfccol, I am so sorry that you have not been able to get through to the live chat. I would suggest that you use a different tab or device.

Regarding the bill extension, you will not need it if you will make the payment the next day as we will bill again after 5 working days without terminating your services.

-Isa🎀


  • Author
  • New Contributor
  • October 31, 2025

Ok brilliant as i can make the payment on the 5th after 4pm 


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  • iD Mobile Employee
  • October 31, 2025

No problem ​@Cfccol 

 

Please let us know if you require any further assistance. 

 

Natalie 


  • Active Contributor
  • November 6, 2025

I’ve recently had an unexpected vet bill, which threw my budget out. Would it please be possible to get an extension on my bills to the 16.11.2025,  I am also awaiting a call for me to have radiotherapy and if I miss the call, I wouldn’t be able to call back. 


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  • iD Mobile Employee
  • November 6, 2025

Hello ​@Aussie5421 

 

Thanks for getting in touch

Please reach out to our Live Chat team here as they will be able to help.

 

Thanks

 

Natalie