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Bill incorrect

  • October 10, 2024
  • 8 replies
  • 103 views

Sharon Howard
New Contributor

My bill is wrong 

October 12, 2024

Hi @Sharon Howard, you’ll be able to see a full breakdown of your pdf bill via the iD app or your account online.

Login (idmobile.co.uk)

However, if you still have questions surrounding this, feel free to let us know and we’ll be happy to send you a PM.

-Lauren

 

8 replies

Sharon Howard
New Contributor
  • Author
  • New Contributor
  • October 10, 2024

Hello


Lauren K
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • October 12, 2024

Hi @Sharon Howard, you’ll be able to see a full breakdown of your pdf bill via the iD app or your account online.

Login (idmobile.co.uk)

However, if you still have questions surrounding this, feel free to let us know and we’ll be happy to send you a PM.

-Lauren

 


  • New Contributor
  • May 21, 2025

My bill is wrong


  • New Contributor
  • May 21, 2025

I have been charged for roaming but I have not left the country!!


  • New Contributor
  • May 21, 2025

Hello


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • May 21, 2025

Sorry to hear this ​@Sonyavys 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 


  • New Contributor
  • June 26, 2025

Have been charged £55 and it should be £10


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • June 27, 2025

Hey there ​@carltarbatt, sorry to hear that.

 

Have you changed plan or your direct debit date at all recently?

 

Furthermore, have you been roaming or used any out of contract charges at all recently?

 

Thanks,

Tyler