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Question

Bill increase by 13.4% - RPI


DmitrijD
Community Member

How does it work!? Why my whole bill went up? I could understand increase on a service pay increase, but why my payment for a phone I’ve got from you got increased as well?

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4 replies

andewhite
Platinum 
Contributor
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  • March 30, 2023

An annual RPI/CPI + 3.9% uplift is agreed at the time of purchase, as stated within the terms & conditions of any iD Mobile contract.

Your terms & conditions are online at https://www.idmobile.co.uk/legal/terms-and-conditions.

Anyway, good luck.


Tom
iD Mobile Employee
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  • iD Mobile Employee
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  • March 31, 2023

Hi @DmitrijD 

 

As mentioned above by @andewhite RPI/CPI rates are agreed to at the beginning of any iD Mobile contract, we’d recommend the following links for more information.

 

https://www.idmobile.co.uk/rpi

 

https://www.idmobile.co.uk/cpi

 

Tom


DmitrijD
Community Member
  • Author
  • Community Member
  • 0 replies
  • March 31, 2023

Thank you for your great recommendation, really helpful like always - just throwing your links…

 

It states as below:
 

Your monthly line rental cost will be adjusted each April by the RPI rate published in February. Price adjustments do not affect add-ons or additional charges.

For 2023, the RPI rate is +13.4%.

 

 

Question is why my whole bill getting increased by 13.4% not just a line rental.


andewhite
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  • March 31, 2023

iD don’t sell handset contracts with a line rental cost component.

When you enter into a handset contract with iD Mobile, the agreement is for the device along with allowances for calls, texts and mobile data - without a breakdown of costs for the device, calls, texts, and mobile data.

It seems most UK mobile networks structure their contracts for handsets with allowances, in this way.

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