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Bill Not Changing Even Though I’ve Changed Contract

  • November 6, 2024
  • 5 replies
  • 104 views

I had a contract that charged £49 a month for a phone and data however that ended start of October and I have since upgraded to a SIM only that’s £8 a month. The problem is I am still being charged a lot more than £8 (£49, £33 ) even though I have changed my contract. I did not have any late payments since I set up a direct debit so I don’t know why the price hasn’t changed.Could I please get help asap

5 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • November 7, 2024

Hi there @Tairaa_ 

I’d suggest you contact iD via live chat

You can access their Live Chat at www.idmobile.co.uk/live-chat.

Please note:

  • That you may need to allow a few moments for the Live Chat to load.
  • Their Live Chat team is available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
  • If you start the chat with speak to human it should bypass their chat bot.

HTH?


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12347 replies
  • November 7, 2024
Tairaa_ wrote:

I had a contract that charged £49 a month for a phone and data however that ended start of October and I have since upgraded to a SIM only that’s £8 a month…

 

Perhaps your £8/month SIM only plan purchase was a new connection to the iD Mobile network, not an upgrade of your £49/month 24-month minimum term handset contract, @Tairaa_

 


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2215 replies
  • November 7, 2024

Hello @Tairaa_ 

 

Thank you for reaching out to us here on the community. 

We are very sorry to hear you are experiencing issues with your billing. 

 

Can you please check that you have not placed a brand new order rather than an upgrade? 

For a brand new order, a new number would have been allocated along with a SIM. 

 

If this is the case, we can help to get this resolved. The quickest way to do this would be to reach out to the team on Live Chat here

 

Nat 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4175 replies
  • November 7, 2024

Hey there @Tairaa_, welcome to Community!

 

If you would like to check or query your bills, please contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • November 7, 2024

I can see the logic regarding an old and new contract, but it was this bit that made me think:

The problem is I am still being charged a lot more than £8 (£49, £33 ) even though I have changed my contract.

 

Let’s assume an £8 payment was made at the time of order and a subsequent £8 was taken for the next month. Both added together is £16 and when you add it onto £33, that equates to £49.

So, my thought was possibly one account wasn’t stopped correctly and the new one was somehow merged, thus those payments dropping to £33.

I could of course have totally over thought this...🤣