Bill Not Changing Even Though I’ve Changed Contract

Hi there @Tairaa_ 

I’d suggest you contact iD via live chat

You can access their Live Chat at www.idmobile.co.uk/live-chat.

Please note:

• That you may need to allow a few moments for the Live Chat to load.
• Their Live Chat team is available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
• If you start the chat with speak to human it should bypass their chat bot.

HTH?

Perhaps your £8/month SIM only plan purchase was a new connection to the iD Mobile network, not an upgrade of your £49/month 24-month minimum term handset contract, @Tairaa_. 

Hello @Tairaa_ 

Thank you for reaching out to us here on the community. 

We are very sorry to hear you are experiencing issues with your billing. 

Can you please check that you have not placed a brand new order rather than an upgrade? 

For a brand new order, a new number would have been allocated along with a SIM. 

If this is the case, we can help to get this resolved. The quickest way to do this would be to reach out to the team on Live Chat here. 

Nat 

Hey there @Tairaa_, welcome to Community!

If you would like to check or query your bills, please contact our live-chat:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

I can see the logic regarding an old and new contract, but it was this bit that made me think:

The problem is I am still being charged a lot more than £8 (£49, £33 ) even though I have changed my contract.

Let’s assume an £8 payment was made at the time of order and a subsequent £8 was taken for the next month. Both added together is £16 and when you add it onto £33, that equates to £49.

So, my thought was possibly one account wasn’t stopped correctly and the new one was somehow merged, thus those payments dropping to £33.

I could of course have totally over thought this...🤣