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Question

bill paid 2.

A
Community Member

Hi i paid twice the monthly direct debit and i did not get back my money.

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12061 replies
    • March 13, 2025

    Probably best to have a web chat with the iD customer service team, about a refund for your iD account, ​@Attila Molnár.

    The advisers work until 8pm on weekdays - tell 24/7 bot you’d like to “talk to a person”.

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8008 replies
    • March 14, 2025

    Hi ​@Attila Molnár 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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