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bill paid but bar not lifted on service's

  • June 14, 2024
  • 1 reply
  • 46 views

I paid my bill last night as it was overdue I hadn't realised the direct debit didn't go out, but the bar on services has still not been lifted how long does this take 

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 2, 2024

Hi @Calumhatt97,

Welcome to the Community!

It can take 2-24 hours for services to resume once you make payment. 

In the meantime it’s worth restarting the handset to see if that gets things working again.

 

Kash