bill paid x 3 times | iD Mobile Community
Skip to main content

bill paid x 3 times

  • January 25, 2025
  • 1 reply
  • 16 views

Lanette Williams
Community Member

I have only been with yourselves 1 x month and you have took 3 payments from my bank already, I am just wondering why.  Also I have set up my direct debit for the 27th of the month, and you took it on the 23rd, so it got declined. I just dont understand

1 reply

Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • January 27, 2025

Hi ​@Lanette Williams,

Welcome to the Community!

Can you please confirm the dates of the payments?

It sounds like the payment has been reattempted.

Did you make a manual payment to your account?

Kash