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bill payment

  • February 18, 2025
  • 2 replies
  • 34 views

Oliver Ayrton Decelis
Community Member

My payment for my bill was paid twice, how do I get my payment back?

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • February 18, 2025

Probably best to use the iD online Live Chat service, and speak to the iD customer service team about a refund for your recent double payment, ​@Oliver Ayrton Decelis

The iD Mobile advisers work until 8pm on weekdays - tell the 24/7 iD chat-bot you’d like to “talk to a person”. 

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • February 21, 2025

Hey there ​@Oliver Ayrton Decelis, your second payment will be added to your account as credit, and this will pay for next months bill if left there.

 

Or, you can contact us to request a refund if you prefer.

 

Thanks,

Tyler