My bill was paid from my bank on 10th October for £7. I have had another notification to say £7 will be taken again next week. I recently, about a month ago, upgraded my subscription with ID. Has one not been cancelled ?
+25Hi
With this “upgrade”, have you been given a new mobile number?
If you have, you haven’t processed an upgrade, instead a new, separate plan.
If you haven’t, we may need to look into this further.
Tom
+25Hi
Please note we aren’t a live chat service on the community.
With your new order, do you have a new SIM card? Are both your old and new SIM card live at the same time?
Tom
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