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Billing

  • December 30, 2024
  • 1 reply
  • 19 views
F
Community Member
  • Fg33
  • Community Member

Hi, 

I have been overcharged on my billing. 
I have a payment go out on the 27th of November, then another on the 5th of December and another today (30th of December) I changed my direct debit date and was told me next bill would be on the 1/02/25 and would be slightly more than my usual amount but they have taken money today, seems to be every 3 weeks or so. 
Can somebody advise? 

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    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • December 30, 2024

    Hey there ​@Fg33, sorry to hear that.

     

    We’d recommend contacting our live-chat team to look into your bills further:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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