I changed my billing date in early August to align all my phone numbers. As expected, the next refresh date was ~50 days out.According to iD Mobile’s own Direct Debit FAQ - https://www.idmobile.co.uk/DirectDebit - this should come with a pro-rated allocation of allowances:“You could be charged for almost two months on one bill, depending on the date you choose. But don’t worry - we’ll give you all the monthly allowances you’re entitled to.”“Will I lose any of my allowances when I change my Direct Debit date?No. We’ll pro-rate your allowances… This means you’ll never lose out.”Yet none of my 3 accounts have received the correct pro-rated data.After spending time on Live Chat, I was told I’m not entitled to data for the additional 17 days — which directly contradicts iD’s own FAQs. This means customers are losing out.I’ve raised a complaint, but I want a clear explanation from iD Mobile as to why the promised pro-rated data has not been applied.

Hey there @Halloween_Jack, if you’ve raised a complaint, the complaints team will be back in touch with you as soon as possible.Thanks,Tyler

Billing Date change - NO Pro-Rated Data Allocation on My Account

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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