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Billing issue on my account

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  • Flava
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  • 2 replies

Hi, my pay-monthly contract ends on April 17th, 2024. I requested a switch to a monthly SIM-only plan for £8 through the website. However, my account was switched immediately instead of waiting for my contract end date. Additionally, I was charged £52 today on my direct debit, even though I already paid for my April contract last month. Could you please resolve this billing issue urgently? I'd also like to report that your new app isn't working, preventing me from managing my account. Thank you.

Best answer by Tom B

Hi @Flava 

 

I’d recommend the following article;

 

 

The team are working on some issues with the new app, apologies for any inconvenience caused.

 

Tom

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6 replies

andewhite
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  • andewhite
  • Platinum 
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  • 12454 replies
  • April 5, 2024

You’d only be able to upgrade early if you had a 24-month MINIMUM TERM handset contract, @Flava. 

Have you chatted about this online, with iD customer service, using the Live Chat service at https://idmobile.co.uk/live-chat? 

 

Forum member (non-iD).
F
New
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  • Flava
  • Author
  • New
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  • 2 replies
  • April 5, 2024
andewhite wrote:

You’d only be able to upgrade early if you had a 24-month MINIMUM TERM handset contract, @Flava. 

Have you chatted about this online, with iD customer service, using the Live Chat service at https://idmobile.co.uk/live-chat? 

 

My 24-month handset contract ends on April 17th, 2024. As mentioned previously to @andewhite , there's an issue: my web order to switch to a SIM-only plan activated before April 14th. Additionally, the Live Chat service page isn't helpful, as I cannot find a button or link to connect with a live chat agent.

andewhite
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  • andewhite
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  • 12454 replies
  • April 5, 2024

Just type “talk to a person” in the chat window when using online iD Live Chat, @Flava. 

 

Forum member (non-iD).
F
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  • Flava
  • Author
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  • 2 replies
  • April 5, 2024

Live chat is automated by a random chatbot that keeps saying 'I'm sorry' for everything. It's utter nonsense to try to get some help from a human. What a useless customer service provided by ID Mobile.

andewhite
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  • andewhite
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  • 12454 replies
  • April 5, 2024

Okay @Flava, avoid the 24/7 chat-bot by typing “talk to a person”, in the chat window while using the online iD Live Chat service.

🍀

 

Forum member (non-iD).
Tom B
iD Mobile Employee
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  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • Answer
  • April 10, 2024

Hi @Flava 

 

I’d recommend the following article;

 

 

The team are working on some issues with the new app, apologies for any inconvenience caused.

 

Tom

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