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billing query

  • February 23, 2025
  • 4 replies
  • 40 views

Abby Adjepong
New Contributor

I am on a £15 plan and was told I had arrears of £48.86, yesterday I visited the app and noticed it had increased to £65 and over,I paid £52 which was all I had at the time, only to realise that I have been slapped with another 121.28 so I  ask why??? I  need to speak to someone for an explanation. 

4 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • February 23, 2025

You need to use the iD online Live Chat service, to speak to a customer adviser ​@Abby Adjepong 

The advisers work until 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”. ​​


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  • iD Mobile Employee
  • February 24, 2025

Hello ​@Abby Adjepong 

 

Thank you for getting in touch. 

 

We are very sorry to hear you are experiencing an issue with your billing. 

Have you received an invoice for the additional charges? If so, what is advised please? 

 

Thanks, 

 

Nat 


Abby Adjepong
New Contributor
  • Author
  • New Contributor
  • February 24, 2025

Good afternoon, I had a chat with someone who said it wll be sent to me I am yet to receive a refund 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • February 25, 2025

Hey there ​@Abby Adjepong, when was this chat with us plase?

 

Thanks,

Tyler