I am on a £15 plan and was told I had arrears of £48.86, yesterday I visited the app and noticed it had increased to £65 and over,I paid £52 which was all I had at the time, only to realise that I have been slapped with another 121.28 so I ask why??? I need to speak to someone for an explanation.
billing query
+22You need to use the iD online Live Chat service, to speak to a customer adviser
The advisers work until 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
Hello
Thank you for getting in touch.
We are very sorry to hear you are experiencing an issue with your billing.
Have you received an invoice for the additional charges? If so, what is advised please?
Thanks,
Nat
Good afternoon, I had a chat with someone who said it wll be sent to me I am yet to receive a refund
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