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billing query

  • February 23, 2025
  • 4 replies
  • 46 views
Abby Adjepong
New Contributor

I am on a £15 plan and was told I had arrears of £48.86, yesterday I visited the app and noticed it had increased to £65 and over,I paid £52 which was all I had at the time, only to realise that I have been slapped with another 121.28 so I  ask why??? I  need to speak to someone for an explanation. 

    4 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • February 23, 2025

    You need to use the iD online Live Chat service, to speak to a customer adviser ​@Abby Adjepong 

    The advisers work until 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”. ​​

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • February 24, 2025

    Hello ​@Abby Adjepong 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear you are experiencing an issue with your billing. 

    Have you received an invoice for the additional charges? If so, what is advised please? 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Abby Adjepong
    New Contributor
    • Abby Adjepong
    • Author
    • New Contributor
    • February 24, 2025

    Good afternoon, I had a chat with someone who said it wll be sent to me I am yet to receive a refund 

      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • February 25, 2025

      Hey there ​@Abby Adjepong, when was this chat with us plase?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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