Billing Query

I have an outstanding balance on my account but I’m having trouble making the payment as I’m away on holiday will it be ok to make this payment Friday as I don’t know the id mobile number to make the payment 

Will my account go  to a debt collector if I make the payments on Friday 

Hey there ​@Susan Edwards, to make a payment, you can call our iD Mobile Payment Line on 0333 003 7777

You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]

Select Option 2 for Payments & Billing

Select Option 2 again for Making a payment

Your current balance is [INSERT BALANCE HERE]

You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance. 

If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

Enter the amount in Pence followed by # to make the payment for this amount.

For example - £10.50 you'd enter 1050 followed by #

You'll hear the amount entered and press 1 to confirm.

Then proceed to make the payment.

If you need a payment extension, I’d recommend contacting our live-chat to request one ASAP, as it can take 24-48 hours to request and accept, or simply make payment as soon as possible.

Thank you,

Tyler