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black screen

  • February 3, 2025
  • 2 replies
  • 24 views

Heather McAlpine
Community Member

My phone is fully charged however my screen is completely black.

i can hear it clicking when I take a screenshot and when I plug the cable in to charge you can hear the sound of it starting to charge but the screen is black

2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 933 replies
  • February 3, 2025

What phone is it?


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  • iD Mobile Employee
  • 2101 replies
  • February 4, 2025

Hi ​@Heather McAlpine 

 

Thank you for getting in touch with us here on the community. 

 

We are very sorry to hear you are experiencing issues with your handset. 

Can you please confirm the make/model of your handset and where it was purchased? 

 

Thanks, 

 

Nat