Skip to main content

black screen

  • February 3, 2025
  • 2 replies
  • 37 views
Heather McAlpine
Community Member

My phone is fully charged however my screen is completely black.

i can hear it clicking when I take a screenshot and when I plug the cable in to charge you can hear the sound of it starting to charge but the screen is black

    2 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • February 3, 2025

    What phone is it?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • February 4, 2025

    Hi ​@Heather McAlpine 

     

    Thank you for getting in touch with us here on the community. 

     

    We are very sorry to hear you are experiencing issues with your handset. 

    Can you please confirm the make/model of your handset and where it was purchased? 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement