Skip to main content

Blacklist and proof of usage

S
Community Member

***URGENT***

 

My phone was stolen abroad and luckily I have travel insurance. They are asking for the following.

 

2) Confirmation that the phone has been blocked by the network provider and please provide the IMEI number. Have your network sent you a new sim card?

 

Please how do I get this?

 

Thanks.

    2 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 960 replies
    • April 10, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@stephenmcteggart   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • April 10, 2025

    Hey there ​@stephenmcteggart, we’re very sorry to hear this. 

     

    We hope the below will help:

     

    https://www.idmobile.co.uk/help-and-advice/lost-and-stolen#:~:text=Call%200333%20003%207777,number%20you%20want%20to%20block.

     

    Any further questions, please let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
    1 person likes this
    • MZone
      MZone

    Reply.


    Perks banner
    Terms & Conditions