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blocked calls

  • February 12, 2025
  • 4 replies
  • 70 views
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  • Stuhas
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  • 1 reply

Why can I not make calls on my phone when I have unlimited calls and messages. I get the message that I have reached my cap limit 

Best answer by Natalie W

Hello ​@Stuhas 

 

Thank you for getting in touch. 

 

If you have a spend cap on the account, this will prevent you from using the service is the charge will take you above your current limit. 

Please take a look at the link provided by ​@andewhite as this will list the charges. 

If you wish to increase your spend cap, this can be done via the settings in your online account / iD Mobile app.

 

Please let us know if you have any further questions. 

 

Thanks, 

 

Nat 

 

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    4 replies

    andewhite
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Contributor
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    • andewhite
    • Platinum 
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    • 12459 replies
    • February 12, 2025

    Perhaps the numbers you’re calling aren’t included in the unlimited calls allowance of your iD plan, ​@Stuhas. 

    This community article might help. 

    Forum member (non-iD).
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    1 person likes this
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      Natalie W
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    • Natalie W
    • iD Mobile Employee
    • 2311 replies
    • Answer
    • February 16, 2025

    Hello ​@Stuhas 

     

    Thank you for getting in touch. 

     

    If you have a spend cap on the account, this will prevent you from using the service is the charge will take you above your current limit. 

    Please take a look at the link provided by ​@andewhite as this will list the charges. 

    If you wish to increase your spend cap, this can be done via the settings in your online account / iD Mobile app.

     

    Please let us know if you have any further questions. 

     

    Thanks, 

     

    Nat 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • Stuhas
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    • 1 reply
    • February 16, 2025

    Thanks to everyone  who replied. All sorted now Thanks.

    andewhite
    Tyler C
    2 people like this
    • andewhite
      andewhite
    • Tyler C
      Tyler C
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • February 17, 2025

    We’re glad to hear ​@Stuhas!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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