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broken phone account access


Alison Parker
New
 Contributor

Hi my daughter’s iPhone has water damage and won’t turn on. I’m wanting to replace the phone but when I try to log into her id mobile account it says will text a verification code which I obviously can’t access. How do I get around this as I’d just like to get into her account to upgrade?

Best answer by Geluk

Try placing a dry SIM in another phone maybe❓

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3 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 464 replies
  • Answer
  • August 4, 2024

Try placing a dry SIM in another phone maybe❓


Alison Parker
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  • New
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  • 1 reply
  • August 4, 2024

I’ve done that and managed to get the code and log on. It says I can’t upgrade yet to replace the phone until October. Do you know if I can pay off early or how I can do this?


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • August 9, 2024

Hi @Alison Parker 

 

Unfortunately upgrade dates cannot be brought forward, it may be worth looking into a SIM free device, using the iD Mobile SIM card in that and then once you’re able to upgrade to a SIM only plan, doing so.

 

Tom