I cant submit my PAC Code. Your automated systems repeatedly send me to a broken URL that suggests I referr the problem to 'my administrator'. Im just being sent round in circles without any access to a real person that might be able to address the issue- which seems very much to be an error in your systems.
Where even is the account section in the ID mobile app under which there is supposedly a 4 digit number that would give me access to a real person via your 'Live Chat' ??
Exasperating!
Best answer by Tom
Sorry to hear this, have you tried the following link for porting a number to iD Mobile?
https://switching.idmobile.co.uk/
Tom
Apparently there is no 'Account' section- you have to select ID Plans in the menu, then click on the green pencil next to your plan as if you're going to edit it, and then you see your Customer Service pin number half way down the page.
Not exactly easy to find, and instructions are really no use at all
Best bet is to go on the chat bot and continually type- 'speak to a person', regardless of what they respond with, until they eventually relent and allow you access to their (one?) human telephonist.
Try Facebook Messenger, I've always got a response in reasonable time and an iD person uses private messages to sort things out.
Good luck.
+25
Sorry to hear this, have you tried the following link for porting a number to iD Mobile?
https://switching.idmobile.co.uk/
Tom
The link is not working to submit the PAC. Is there a number I can call without having a idmobile number?
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