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bundle not working

  • June 27, 2024
  • 1 reply
  • 21 views

Lee Dewar
Community Member

I purchased a bundle plan 15gb data and unlimited calls and txts on Tuesday 25 yet it's still saying I have no credit and won't let me make calls or use data? 

This has happened to me twice before and I've had to pay again to get the bundle working 

Best answer by Tyler C

Hey there @Lee Dewar, welcome to Community!

 

If your bundle isn’t working, we’d recommend contacting our live-chat to see if they can assist further:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4697 replies
  • Answer
  • July 9, 2024

Hey there @Lee Dewar, welcome to Community!

 

If your bundle isn’t working, we’d recommend contacting our live-chat to see if they can assist further:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler