Yet again, I'm trying to buy a bundle. I click the order I'm then taken to my card app to confirm order but payment not received by my account and just taken through the process again ! This has happened before and I have later found out, several payments had been made ??

Hi @Allan Brew,Welcome to the Community!Sorry to hear that several payments have been taken.Are the payments pending or have they processed?Is the card in your name and registered to the same address as the iD Mobile account?Please let us know and we can PM you to check this out.Kash

All sorted by online chat. It seems to be problematic though buying a bundle which kept failing but buying credit worked ok with same card details!

Bundle payment not actioned | iD Mobile Community

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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