Yet again, I'm trying to buy a bundle. I click the order I'm then taken to my card app to confirm order but payment not received by my account and just taken through the process again ! This has happened before and I have later found out, several payments had been made ??
Solved
Bundle payment not actioned
Best answer by Kash
Hi
Welcome to the Community!
Sorry to hear that several payments have been taken.
Are the payments pending or have they processed?
Is the card in your name and registered to the same address as the iD Mobile account?
Please let us know and we can PM you to check this out.
Kash
+24Hi
Welcome to the Community!
Sorry to hear that several payments have been taken.
Are the payments pending or have they processed?
Is the card in your name and registered to the same address as the iD Mobile account?
Please let us know and we can PM you to check this out.
Kash
All sorted by online chat. It seems to be problematic though buying a bundle which kept failing but buying credit worked ok with same card details!
Hi
Thank you for letting us know the Live Chat team were able to help.
Please do get in touch if you require any further assistance.
Thanks,
Nat
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