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call divert

  • February 21, 2025
  • 3 replies
  • 12 views

Anthonygb
Active Contributor

Really not getting sick to death with the 3 network and it's unreliable coverage. Calls cut out or get told from person I call can't hear me. As stuck in a contract for few more months and before I switch my number by PAC could anyone tell me that call diverts from id mobile are inclusive in your allowance to another UK mobile number?

Thinking of testing rival networks to see if any improvements but just diverting my calls  to it. Could you advise if this is possible and inclusive of call package with id mobile?

 

Once established new network and contract up will just leave. Pointless paying for a service that is poor...

Best answer by Kash

Hi ​@Anthonygb,

Welcome to the Community!

Call divert would use minutes, so if you have unlimited minutes it shouldn’t be a problem.

 

Kash

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3 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8064 replies
  • Answer
  • March 2, 2025

Hi ​@Anthonygb,

Welcome to the Community!

Call divert would use minutes, so if you have unlimited minutes it shouldn’t be a problem.

 

Kash


Anthonygb
Active Contributor
  • Author
  • 18 replies
  • March 15, 2025

Funny you should mention that as I spoke to 2 idmobile agents that was clueless on the subject stating was chargeable but after pointing out clauses from it's website said was wrong. Then attempt 3 was told the correct information. Luckily I put zero cap on my contract so could test and try it out. But angers me that the clueless agents don't know what they talking about.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3304 replies
  • March 17, 2025

Hey there ​@Anthonygb, we’re very sorry to hear you received poor customer service and we’ll take your feedback on-board.

 

We’re glad to hear this was resolved however.

 

Thanks,

Tyler