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Call divert from website


Greenman1947
Community Member

My Phone has died and I need to divert my calls to my wife’s phone. Can I do this via the website. I can’t see anything about diverting calls.

Best answer by Ryan D

Hi @Greenman1947,

@WelshPaul is right, this cannot be done through the website. Any call diverts would need to be put in place whilst the SIM card is being used within a phone. Sorry about that!

Ryan

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WelshPaul
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  • June 9, 2021
Greenman1947 wrote:

Can I do this via the website.

Unfortunately the answer to that question is no. 


Ryan D
iD Mobile Employee
  • iD Mobile Employee
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  • June 9, 2021

Hi @Greenman1947,

@WelshPaul is right, this cannot be done through the website. Any call diverts would need to be put in place whilst the SIM card is being used within a phone. Sorry about that!

Ryan


Greenman1947
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  • June 9, 2021

So if I put my SIM in my wife’s phone, can I set up a divert to her number without affecting her own SIM’s operation. We are both ID Mobile customers.


WelshPaul
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  • June 9, 2021
Greenman1947 wrote:

So if I put my SIM in my wife’s phone, can I set up a divert to her number without affecting her own SIM’s operation. We are both ID Mobile customers.

Yes you can do that and I can confirm that it will have no impact on your wife’s number/account.


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • June 10, 2021

Hi @Greenman1947,

 

The advice provided by @WelshPaul is spot on. But please do let us know if you require further assistance or have any other questions for us.

 

Will