Question

Call saying my contract is ending

Forum|Forum|4 days ago
July 6, 2026
1 reply
7 views

Smokey57
Community Member

I was under the impression ID mobile do not call customers to upgrade. Had a call today and ID Mobile showed on the phone as the caller ID. Person called ‘Aaron’ knew my full name, what handset I have and said my contract had ended and was trying to get me to upgrade to a new phone. My contract still doesn’t end for nearly 2 months so to avoid getting into conversation I said I would look into my options over the next few weeks. I was unsure of the call and didn’t want to be tricked into giving any of my details.

Call info shows the call to be a Nottingham number 01156940023.

Can anyone at ID Mobile please confirm if this was a genuine call - thank you.

+14

Gemma M
iD Mobile Employee
Forum|Forum|3 days ago
July 7, 2026

Hi @Smokey57,

Thanks for bringing this to our attention, and we're glad you were cautious.

The number you've provided (0115 694 0023) is not recognised as an official iD Mobile contact number.

Based on what you've described, we'd recommend not engaging with any further calls from this number. Please block and report the number on your phone if possible.

You did exactly the right thing by not sharing any personal or account information. If you ever receive an unexpected call claiming to be from iD Mobile and you're unsure whether it's genuine, we recommend ending the call and contacting us through one of our official channels instead.

Please remember that:

We will never ask you to provide any banking details or passwords over the phone.
If you're ever in doubt, don't provide any personal information until you've verified who you're speaking to.

Thanks for making us aware of this, and hopefully this information will help other members of the Community stay vigilant too.

Regards,

Gemma M

The iD Mobile Social Media Team

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