Callers cannot leave voicemail

Hi ​@Gordon Smith 

This is happening with everyone who tries to call you?

Have you joined us recently?

Tom

No, I have been with IDM  a good few months. Happens to all calls to me (annoyingly including the dentist)

I am still no wiser, does ID Mobile have an answer for me? To repeat: my phone rings and callers are not directed to Voicemail but received a message "that does not appear to be a valid number"

Hey there ​@Gordon Smith, sorry to hear that.

When you go into phone settings, does your phone number show correctly please?

Have you also tried resetting network settings?

Thanks,

Tyler

Phone no. shows correctly.

Just reset network - same problem

Please advise

Hey there ​@Gordon Smith, sorry to hear that.

Just to clarify, are people able to contact you via your number normally, via texts and calls?

It’s just at the end of the call, it states that error?

Or if anyone tries calling you, it gives that error right away?

Thanks,

Tyler

Problem has persisted. I have turned off Voicemail and that makes no difference.

To recap, calls to my number rings, then  states “That does not appear to be a valid number, please check and try again”.

Texts seem to work. 

Can I have some human intervention to resolve this please? 

Hey there ​@Gordon Smith, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler