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calls

  • September 14, 2024
  • 1 reply
  • 10 views

AShon
Community Member

When I'm on the phone, if someone else calls me they automatically get out through to voicemail and I don't get a notification. How do I change this so I have the option to answer the new call or send to voicemail please 

Best answer by Kash

Hi @AShon,

Have you checked your call settings?

Please test the SIM in another handset and replicate the call as this will determine if it’s the handset or SIM.

I would advise contacting our Live Chat Team and they can carry out some troubleshooting.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • September 17, 2024

Hi @AShon,

Have you checked your call settings?

Please test the SIM in another handset and replicate the call as this will determine if it’s the handset or SIM.

I would advise contacting our Live Chat Team and they can carry out some troubleshooting.

 

Kash