calls constantly drop or the other person cant hear me. i can hear them fine.

Hi @Louie1976,

Welcome to the Community!

Just checking if you managed to get some assistance with this.

You can check the coverage and network status using the link below:

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

If you are having coverage issues, you can look at cancelling within the returns period.

Kash

I'm always having to move around in my house or outside buildings as people can't hear me so annoying

The problem is ongoing. It states my coverage should be excellent in my area for 4G. 

@ Louie1976, both are on same network. I've had the same issue for a year and looking to pay myself out of the remainder (12 months) of my contract. I was warned by a family member not to join ID and wish I listened. It seem it's all about customer numbers not service for these two companies. 

Unfortunately @Louie1976, the online coverage checker only shows the theoretical signal strength based on computer models, not the actual real-world signal for any given location. 

The actual signal reception may be better or worse than that predicted by the online coverage checker, sorry.

Yes I understand that. If you read my original post it states I have this issue no matter where I am or what device I use or how many bars of signal I have, it really doesn't matter the problem will still happen. Had the exact same problem when I was with three network. There is clearly something wrong with the network and they do not want to admit it

Sorry I overlooked the original comments in your post, @Louie1976. 

May I ask why you’re still using the Three UK network when you’ve been unable to get a reliable service, no matter where you’re using your iD SIM?

Because I am in a 2 year contract? 

Oh dear - doesn’t sound great. 

You mentioned trying your iD SIM in other devices - what other make and model devices have you tried with your iD?

I have tried it in a samsung s23. I am now using a Samsung s24 plus. Have also tried it in a Samsung tablet and had the same problem 

Thank you @Louie1976. 

It seems recent Samsung Galaxy devices may have poorly assembled/designed antenna - there appears to be numerous reports of reception issues in various online forums. 

IMO, the Samsung TV ads for their latest Galaxy handsets seem to be about everything except having a telephone conversation - coincidence?

I'm having this issue too, a lot during the last several weeks, and had mobile internet problems for several months, especially upload speeds being so bad the speedtest fails and webpages time out, and get the ! Mark over the signal.

Yesterday I had 3/4 bars of 5G and full 4G when stood a few hundred meters from a mast when outdoors, and did several speedtests and best download I got was 33mbps and best upload I got was 0.87 Mbps, sometimes 0. Does it over multiple masts in multiple towns, and ID mobile refused to partially refund for the data side of the contract at all 

Hi @Hilary Barker 

Sorry to hear this, please could you let us know the postcode(s) where you have this issue?

How long have you had this issue?

How is service in this area outside?

Tom

Hi @Louie1976 

Please could you let us know the postcode(s) where you’re having issues?

If you’re having the same issues absolutely everywhere, this sounds like a faulty device or SIM card, if you’ve tried multiple devices, it may be worth trying a replacement SIM card.

However, if you had issues with Three UK and you came over to iD Mobile, you’d likely have very similar if not the same issues, we rely on Three UK’s network, we always have.

Tom

Hi @Ollywoly 

There wouldn’t be a “data side” to the contract, you pay one bill which encompasses all of your allowance, it’s not split between calls, texts and data.

It’s worth noting that we don’t have any minimum guaranteed download/upload speeds, these will vary location to location, however 33mbps is not a bad speed on data.

Please could you let us know the postcode(s) where you’re having issues?

Tom