Skip to main content
Active Contributor
June 16, 2025
Question

Calls drop off after 2 minutes

  • June 16, 2025
  • 15 replies
  • 657 views

Both me and my wife have switched over to idmobile (Both E-Sims) recently. Both have the same phone (Pixel 9 XL Pro). Never had an issue on any other network but any time we make calls to another mobile calls cut off after 2minutes. 

 

This has been trialled in numerous areas and numerous times of day. If we call any other mobile it cuts off after 2 minutes. Really frustrating as this has made the phones unusable. 

 

Any solution to this ??

    15 replies

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    June 16, 2025

    A Google search seems to suggest this might be an issue with the Android / Pixel 9 Pro combination, ​@sayeedamin

    If so, maybe Google will patch Android with a fix.

    Forum member (non-iD).
    Active Contributor
    June 17, 2025

    considering I was on Vodafone without issues and the only thing thats changed is the switch to IDmobile I cant be blamed for assuming its an Issue with IDmobile?

    Active Contributor
    June 17, 2025

    Too make this worse, I had a call from IDmobile (From a mobile number), then got told I need to go through security and give them the verification number sent to my email which states:

     

    ”Remember, DO NOT share this code, and we'll never request this number from you over the phone.”

    Not a great service so far 

    iD Mobile Employee
    June 18, 2025

    Hi ​@sayeedamin 

     

    We’re sorry to hear this, have you tried any troubleshooting methods? If so, please could you list them to avoid repetition.

     

    Also, please could you confirm the iD Mobile contact number that contacted you?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    June 18, 2025

    Both phones have had full software reset and update.

     

    Number which contacted me was

     

    07914013714

    iD Mobile Employee
    June 20, 2025

    I am afraid that does not look like a number we would use ​@sayeedamin 

     

    Have you completed a manual network reset on the handsets?

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    July 10, 2025

    Yes manual reset was completed. 

     

    Still an issue

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 10, 2025

    Hey there ​@sayeedamin, what’s the full postcode, or do you have this issue everywhere you go please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    July 10, 2025

    Everywhere we go

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 10, 2025

    Sorry to hear that ​@sayeedamin. Would you be happy to try a free replacement SIM card to see if this helps?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.