Yes please so that will be for numbers ending 636 and 951 please

Hey there ​@sayeedamin, please find out how to get a replacement physical SIM or eSIM below:

Once you’ve got a new one and activated, please restart your phone. Then, please give it a few days to check for any improvement, and if no improvement, drop us another message.

Thanks,

Tyler

Hello,

I have had the same issue (calls hang around the 2-3min mark) with several Google pixel phones (7, 8a and 9a). First occured around the start of 2025. I bought the 9a directly from iD mobile aswell. It first occured on esim and I requested new ones and used in different phones but all had the same issue. I then asked for my account to be reset and I activated a physical SIM but the issue still persisted.

It dosen't matter who you call (different networks), it still has the same issue which suggests it's a fault with the iD/Three network and NOT the person you are calling.

Other people online have had the same issue with different brands (Motorola and Nothing for example) and on different networks (Like smarty). But the common denominator is that it only affects phones with the Google Dialer installed running on the Three network. It also dosent matter if the call is on VoLTE or Wi-Fi calling. The location doesn't matter either (Tested in London, Southampton, Slough, Wokingham etc)

I have been forced to switch to a Samsung s25 which dosen't exhibit any problems as it uses Samsung's own dialer. It's quite appalling that there are so many threads on this issue but it has not been resolved yet. With the Vodafone-Three merger starting, you would hope that they would even listen to their customers about critical network issues but no one at customer service has had the foresight to report this to higher ups -- Only suggesting things that haven't even worked for other people. Is there anyway for a moderator to bundle these threads together and escalate this? As my number is now stuck in a contract and I can't even use my Google Pixel which I prefer.

This topic is actually ridiculous. So many people are saying the same thing and nothing is being done about it. I have to tell people to call me or else I get cut off. 

This issue actually cut short the last phone conversation I had with my dad before he died. It's not a stupid little issue and the network providers need to escalate this issue as a matter of urgency. 

Hey there ​@sarahelisematthews, we’re sorry to hear this. How long have you had issues for and have you raised this with us previously?

What phone do you have and what’s your full postcode?

Thanks,

Tyler