calls going straight to voicemail | iD Mobile Community
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calls going straight to voicemail

  • July 4, 2024
  • 3 replies
  • 209 views

Binglydder
Community Member

I can not receive calls, going direct to VM, tried online chat, waited 20 mins kicked out twice. Only just joined, want to cancel but now a charge of over £70. How can I get calls on this crap network 

Best answer by andewhite

There’s a 30-day cooling off for online purchases from iD Mobile, @Binglydder

Make sure you get a returns number, to avoid the early termination fee for your minimum term contract.

 

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3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • July 4, 2024

There’s a 30-day cooling off for online purchases from iD Mobile, @Binglydder

Make sure you get a returns number, to avoid the early termination fee for your minimum term contract.

 


  • Helpful Contributor
  • July 4, 2024

Use Facebook Messenger to iD Mobile, they answer in a reasonable time instead of the annoying chat line problems.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2024

Hi @Binglydder 

 

I’m sorry to hear this, are you able to make calls?

 

Is the correct number in your device’s settings?

 

If you’ve just joined and wish to cancel, please ensure you’re enquiring to us about a return, not a cancellation via the app/website.

 

Tom