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calls going to pqyment line when bill is payed

  • June 27, 2024
  • 1 reply
  • 24 views

Charlie Smith
Community Member

My calls are going to a payment line however I just payed my bill. And network issues on the app. 

Best answer by Tyler

Hey there @Charlie Smith, welcome to Community!

 

When services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

 

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1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4297 replies
  • Answer
  • July 9, 2024

Hey there @Charlie Smith, welcome to Community!

 

When services are suspended, and then a bill paid afterwards, it can take up-to 24 hours for services to resume (typically a few hours).

 

We’d always recommend restarting your phone every few hours to see if it has. If it ever takes longer than 24 hours, we’d recommend contacting our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler