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Active Contributor
July 29, 2025
Question

calls not coming through + no voicemail access

  • July 29, 2025
  • 18 replies
  • 145 views

I cannot access my voicemail. Also some of the calls don’t come through but go to voicemail. Tried online chat but it was useless. Told me to go to Curry’s store. Where can I get some help?

    18 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2025

    Hey there ​@Monja, sorry to hear that. When you go into phone settings, does your phone number show correctly?

     

    Thanks,

    Tyler

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    MonjaAuthor
    Active Contributor
    July 30, 2025

    Yes

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2025

    Hey there ​@Monja, due to the above, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MonjaAuthor
    Active Contributor
    August 5, 2025

    Hi Tyler,

    I have tried live-chat but got nothing useful from them. Is there any way to speak to someone? Live chat person told me to go to Curry’s store. Any particular store? I live in London

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2025

    Hi there ​@Monja, sorry to hear that. We’re an online business, so we’re contactable via Community, our live-chat and social media pages. If they advised you to go to a Currys store via live-chat, then any Currys store would be fine.

     

    I’d recommend going back to live-chat and asking to speak to an agent, and ask them to raise this to our technical team.

     

    Thanks,

    Tyler

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    New Contributor
    June 1, 2026

    Hi, I am also having this problem- how can I get in touch with someone for support 

    New Contributor
    July 10, 2026

    When someone on a landline calls it goes straight through to voicemail- however I can't access the message as the voicemail number won't connect. What do I need to do? Thanks

     

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 11, 2026

    Hi ​@Dragon12,

     

    We're sorry to hear you're having trouble.

     

    If calls from a landline are going straight to voicemail, this may depend on the number that's trying to contact you. If it's an out-of-plan or chargeable number, charges may apply depending on your plan and circumstances.

     

    You can check our charges here: Out-of-plan charges | iD Mobile Network

     

    If you're unable to connect to your voicemail at all, we'd recommend contacting our Customer Service team via Live Chat so they can check your voicemail service and account settings.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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