Active Contributor

Question

calls not coming through + no voicemail access

18 replies
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I cannot access my voicemail. Also some of the calls don’t come through but go to voicemail. Tried online chat but it was useless. Told me to go to Curry’s store. Where can I get some help?

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Tyler C

iD Mobile Employee

Hey there @Monja, sorry to hear that. When you go into phone settings, does your phone number show correctly?

Thanks,

Tyler

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M

MonjaAuthor

Active Contributor

Yes

Tyler C

iD Mobile Employee

Hey there @Monja, due to the above, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

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M

MonjaAuthor

Active Contributor

Hi Tyler,

I have tried live-chat but got nothing useful from them. Is there any way to speak to someone? Live chat person told me to go to Curry’s store. Any particular store? I live in London

Tyler C

iD Mobile Employee

Hi there @Monja, sorry to hear that. We’re an online business, so we’re contactable via Community, our live-chat and social media pages. If they advised you to go to a Currys store via live-chat, then any Currys store would be fine.

I’d recommend going back to live-chat and asking to speak to an agent, and ask them to raise this to our technical team.

Thanks,

Tyler

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K

kcskiis

New Contributor

Hi, I am also having this problem- how can I get in touch with someone for support

D

Dragon12

New Contributor

When someone on a landline calls it goes straight through to voicemail- however I can't access the message as the voicemail number won't connect. What do I need to do? Thanks

Gemma M

iD Mobile Employee

Hi @Dragon12,

We're sorry to hear you're having trouble.

If calls from a landline are going straight to voicemail, this may depend on the number that's trying to contact you. If it's an out-of-plan or chargeable number, charges may apply depending on your plan and circumstances.

You can check our charges here: Out-of-plan charges | iD Mobile Network

If you're unable to connect to your voicemail at all, we'd recommend contacting our Customer Service team via Live Chat so they can check your voicemail service and account settings.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

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