calls not coming through + no voicemail access

18 replies
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I cannot access my voicemail. Also some of the calls don’t come through but go to voicemail. Tried online chat but it was useless. Told me to go to Curry’s store. Where can I get some help?

Tom

iD Mobile Employee

Hi @Monja

Sorry to hear this, have you enabled voicemail in your iD Mobile app?

Have you been able to access voicemail before?

What number are you calling to access voicemail?

Tom

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M

MonjaAuthor

Active Contributor

Thanks for getting back to me.

i didn't know i had to enable voicemail.

Phone started working again after I’ve done a hard reset.

is there any way i can use my phone without having to do hard resets all the time? I keep missing calls- the phone doesn’t even ring, just goes straight to voicemail.

M

MonjaAuthor

Active Contributor

I just missed another important call from my doctor. My phone seems to be unusable for making calls on your network. The only way to talk to me is via WhatsApp. I do need to use my mobile- I am paying a lot for it!

Tyler C

iD Mobile Employee

Hi there @Monja, no problem. The phone should of course work without having to reset everytime.

What phone do you have?

Do texts and data work okay?

Thanks,

Tyler

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M

MonjaAuthor

Active Contributor

Texts work ok, also WhatsApp. Which means the phone is OK. I can make/receive calls after doing a hard reset only, and usually this works for a few hours, then goes without warning. Calls go straight to voicemail.

M

MonjaAuthor

Active Contributor

I have iPhone 16 pro

Tyler C

iD Mobile Employee

Do you have this issue only in one place, or everywhere you go please @Monja?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MonjaAuthor