Hey everyone,

I’m really stuck, I've not been able to make or receive calls for over a month now,  and need help breaking out of the customer service loop that seems to be going nowhere!

I’m on iD Mobile (Three UK) in Bristol (BS5). This issue started suddenly back in May, where data and texts work fine, signal looks normal BUT calls either fail or connect with no audio

I’ve tried SIM/eSIM swaps, resets, restarts — everything. Four times it worked briefly - just a few frustrating seconds where I can hear a crackly voice on the other end, then breaks again. Otherwise nothing. I've missed calls from my GP, my hospital, my workplace. It's really impacting my life. 

The issue now is support:

I keep getting bounced between teams and told “24–48 hours” repeatedly, but nothing actually changes and I just keep re-explaining the same things.

Also, does anyone else know what 'escalated' and marked 'urgent' actually mean??  They keep saying this, but doesn't seem to make much of a difference.  I once asked on a call (on my partner's phone) what the customer assistant meant when she said she was escalating it again, and she couldn't give me an answer. And I didn't hear back for another week. 

Also a really weird thing is that the technical team keep trying to call me, and then complaining they couldn't get through ... When that's the problem, they're supposed to be fixing!

Basically, I just feel completely stuck in a loop with no clear escalation or diagnosis. And worried it's IMS/ VoLTE issue that will follow me even if I leave (I've asked about this 4 times now, but still no response). 

Has anyone seen this before or knows how to actually get it properly escalated?

Please help — I’m genuinely stuck here.