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Calls straight to voicemail

U
Community Member

I'm repeatedly getting important calls (Bank, school, hospital etc) going straight to voicemail without ringing. I've tried every setting, still nothing. There doesn't seem to be a fix in the forum and I can't try my esim in another phone. Has anybody managed to solve this yet?

    10 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8408 replies
    • March 11, 2025

    Hi ​@Ududbfhd8ejr 

     

    I’m sorry to hear this, have you tried dialing the following?

     

    61*12330#

     

    This should make the ringing as long as it can be adjusted to at 30 seconds.

     

    Tom

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    C
    Active Contributor
    • Corrin
    • Active Contributor
    • 9 replies
    • March 27, 2025

    Hi, I just tried this as getting same problem and it shows USSD code running then connection problem or invalid MMI code. My phone status shows 4 bars, WiFi connected with 4arcs and 2 arrows and WiFi calling.

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 4541 replies
    • March 28, 2025

    Hey there ​@Corrin, sorry to hear that.

     

    What phone do you have and what’s your full postcode?

     

    Have you always had this issue with us, or more recently?

     

    Is it only calls from businesses/landlines etc that you’re missing, or normal mobile numbers too?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor
    • Corrin
    • Active Contributor
    • 9 replies
    • March 28, 2025

    Hi, my phone is Samsung A34 5g. My postcode is WD18 7SA. It started in November, I only noticed it from landlines then as don't get many calls. Yesterday I was waiting for an important call and it went straight to voicemail this could have been from a mobile, landlines or business phone.

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 4541 replies
    • March 31, 2025

    Hey there ​@Corrin, sorry to hear that.

     

    Have you tried disabling, and then re-enabling voicemail via the iD Mobile app/website?

     

    Do you have call forwarding enabled?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor
    • Corrin
    • Active Contributor
    • 9 replies
    • March 31, 2025

    Yes, I have call forwarding but I cannot disable it when unreachable 

    C
    Active Contributor
    • Corrin
    • Active Contributor
    • 9 replies
    • March 31, 2025

    Yes, I have call forwarding but I cannot disable it when unreachable 

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2277 replies
    • March 31, 2025

    Thanks ​@Corrin 

     

    Apologies, just to understand, what happens when you attempt to remove the call forwarding?

     

    Natalie 

    C
    Active Contributor
    • Corrin
    • Active Contributor
    • 9 replies
    • April 1, 2025

    I get  message Unable to deactivate call diverting when phone is unreachable. Unsupported by operator 

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8408 replies
    • April 3, 2025

    Hi ​@Corrin 

     

    Please could you try the following?

     

    #330*0000#

     

    Tom

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