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Calls to some UK numbers failing

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Calls to some UK numbers fail with 'server unreachable' error.  Latest was a Coventry code 02476 to FedEx. Note that this happens to me (Android phone) and my wife (iPhone 11pro).

Both phones up to date with software, both been reset and both had settings checked and look OK.  Other calls work fine. 

Anyone got a solution apart from dumping ID? 😁

Tia 

John

 

Best answer by WelshPaul

There’s nothing wrong with your iD Mobiles, the number you’ve given above simply doesn’t work. I’ve tried calling it from my landline, Vodafone Mobile, and iD Mobile, but the number doesn’t work on any of them.

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    13 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4228 replies
    • May 21, 2025

    Hey there ​@Barra175, we’re very sorry to hear that. Is there an issue with FedEx/the phone number at all?

     

    Does this happen to any other calls you make to any other numbers?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
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    • Barra175
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    • 5 replies
    • May 21, 2025

    Seems there may be an issue with the FedEx number although we (both my wife and I) have had the same issue with other numbers. 

    Tried some stuff on the advice given on the chat so time will tell if they've helped. 

    Thanks for the response 

    . 

    John

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1225 replies
    • May 21, 2025

    Are you both on iD ​@Barra175 

    Are they all local numbers, not premium numbers?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
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    • Barra175
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    • 5 replies
    • May 21, 2025

    Yip, both iD. Not premium. 

    John

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1225 replies
    • May 21, 2025

    OK ​@Barra175 , can you possibly give me an example of a couple of the numbers you are trying to dial, the full number? Say, if it is a business or something?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
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    • Barra175
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    • 5 replies
    • May 21, 2025

    As I said in my original post, it was a business (FedEx) with a Coventry code: 02476706695. That's the number that you call when their app can't find your parcel.  Not that it matters as the parcel was delivered yesterday. 

    Apart from that, I don't have a record of others. Sorry. 

     

    Terry Walton
    New
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    • Terry Walton
    • New
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    • 2 replies
    • May 21, 2025
    Barra175 wrote:

    Calls to some UK numbers fail with 'server unreachable' error.  Latest was a Coventry code 02476 to FedEx. Note that this happens to me (Android phone) and my wife (iPhone 11pro).

    Both phones up to date with software, both been reset and both had settings checked and look OK.  Other calls work fine. 

    Anyone got a solution apart from dumping ID? 😁

    Tia 

    John

     

    That sounds like a possible on the recipient side, are they on the same network?

    Big T
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4228 replies
    • May 22, 2025

    Hey there ​@Barra175, thank you for that.

     

    Do you still require assistance with this with the parcel now being delivered?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    Active Contributor
    • Barra175
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    • 5 replies
    • May 22, 2025

    Hi Tyler, 

    Don't think so. Unfortunately I can't provide any more details or numbers as it is infrequent. As folks have said it may just be faults at the receiving end. 

     

    Thanks All. 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4228 replies
    • May 22, 2025

    No problem at all, thank you for the update and sorry it wasn’t working ​@Barra175.

     

    Kind regards,

    Tyler

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    WelshPaul
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    • WelshPaul
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    • 2975 replies
    • Answer
    • May 22, 2025

    There’s nothing wrong with your iD Mobiles, the number you’ve given above simply doesn’t work. I’ve tried calling it from my landline, Vodafone Mobile, and iD Mobile, but the number doesn’t work on any of them.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân
    1 person likes this
    • Siân
      Siân
    B
    Active Contributor
    • Barra175
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    • 5 replies
    • May 22, 2025

    Hi WelshPaul,

    Thanks for the confirmation.

     

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1225 replies
    • May 23, 2025

    Hi ​@WelshPaul  thanks, that's what I was going to try as that was my suspicion that the number wouldn’t work.

    Glad you got your parcel sorted ​@Barra175  but if you need help with anything else, please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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