can anyone give a contact email? | iD Mobile Community
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Question

can anyone give a contact email?

  • October 21, 2025
  • 3 replies
  • 456 views

I’m looking for a contact email so I can actually speak to a real person. No joy getting through to live chat

3 replies

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  • iD Mobile Employee
  • October 21, 2025

Hi ​@leahwild 

 

Thanks for your message, I completely understand how frustrating it can be when you're trying to speak to a real person and can't get through.

If you would like some further support with anything. our Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
 
It has been a great pleasure to assist you today.  Please contact us again if you need more assistance.
 
Lamiya
iD Mobile Social Media Team


  • Author
  • New Contributor
  • October 21, 2025

Hi,

thanks for getting back to me. I’ve tried to contact live chat for over a week now and not been able to get through, which is why I want to email.

 

thanks


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  • iD Mobile Employee
  • October 21, 2025

Hi ​@leahwild 

 

Thank you so much for reaching out and letting us know. I completely understand how frustrating it must be to try to get through to our Live Chat for over a week without success. You can also contact us via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you. 

 

-Luna