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New Contributor
October 21, 2025
Question

can anyone give a contact email?

  • October 21, 2025
  • 5 replies
  • 2498 views

I’m looking for a contact email so I can actually speak to a real person. No joy getting through to live chat

    5 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 21, 2025

    Hi ​@leahwild 

     

    Thanks for your message, I completely understand how frustrating it can be when you're trying to speak to a real person and can't get through.

    If you would like some further support with anything. our Live Chat team are available from:
    9am - 8pm Monday to Friday
    9am - 6pm Saturday, Sunday, and Bank Holidays.
    You can access Live Chat here: www.idmobile.co.uk/live-chat.
     
    It has been a great pleasure to assist you today.  Please contact us again if you need more assistance.
     
    Lamiya
    iD Mobile Social Media Team

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    leahwildAuthor
    New Contributor
    October 21, 2025

    Hi,

    thanks for getting back to me. I’ve tried to contact live chat for over a week now and not been able to get through, which is why I want to email.

     

    thanks

    iD Mobile Employee
    October 21, 2025

    Hi ​@leahwild 

     

    Thank you so much for reaching out and letting us know. I completely understand how frustrating it must be to try to get through to our Live Chat for over a week without success. You can also contact us via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you. 

     

    -Luna

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    New Contributor
    July 12, 2026

    I need an email address to send a copy of my receipt from a recent faulty phone so that I can reclaim my money.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 13, 2026

    Hi ​@MaggieG,

     

    Thanks for getting in touch.

     

    We don't have a customer service email address for this type of request.

     

    If you need to send a copy of your receipt, you can either contact us directly on Facebook or Instagram by private message, or get in touch with our Customer Service team via Live Chat, who'll be able to assist you further.

     

    You can access Live Chat here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.