Hi ​@leahwild 

Thanks for your message, I completely understand how frustrating it can be when you're trying to speak to a real person and can't get through.

If you would like some further support with anything. our Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
 
It has been a great pleasure to assist you today.  Please contact us again if you need more assistance.
 
Lamiya
iD Mobile Social Media Team

Hi,

thanks for getting back to me. I’ve tried to contact live chat for over a week now and not been able to get through, which is why I want to email.

thanks

Hi ​@leahwild 

Thank you so much for reaching out and letting us know. I completely understand how frustrating it must be to try to get through to our Live Chat for over a week without success. You can also contact us via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you. 

-Luna