Skip to main content
Solved

can i freeze the account rather than close it?

T
New
 Contributor

I want to freeze this account for now, not close it down. Is this possible? Or its cancel completely only? 

Best answer by andewhite

tara1604 wrote:

How can I freeze contract? Cannot find anywhere to do it? Thanks

If you have a pay monthly iD contract, you cannot freeze (stop payments), ​@tara1604. 

View original

    4 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12459 replies
    • April 10, 2025

    If you have a pay monthly contract with iD, then you can’t freeze or pause the contract, ​@tara1604. 

    If it’s PAYG, then you can do nothing (freeze) for 120-days I think. 

    Forum member (non-iD).
    T
    New
 Contributor
    • tara1604
    • Author
    • New
 Contributor
    • 1 reply
    • April 10, 2025

    How can I freeze contract? Cannot find anywhere to do it? Thanks

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12459 replies
    • Answer
    • April 10, 2025
    tara1604 wrote:

    How can I freeze contract? Cannot find anywhere to do it? Thanks

    If you have a pay monthly iD contract, you cannot freeze (stop payments), ​@tara1604. 

    Forum member (non-iD).
    T
    1 person likes this
    • T
      tara1604
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • April 12, 2025

    Hey there ​@tara1604, as kindly advised by ​@andewhite, you cannot freeze your account or payments I’m afraid.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement