I want to freeze this account for now, not close it down. Is this possible? Or its cancel completely only?

How can I freeze contract? Cannot find anywhere to do it? ThanksIf you have a pay monthly iD contract, you cannot freeze (stop payments), @tara1604.

If you have a pay monthly contract with iD, then you can’t freeze or pause the contract, @tara1604.If it’s PAYG, then you can do nothing (freeze) for 120-days I think.

can i freeze the account rather than close it?

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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