can i freeze the account rather than close it? | iD Mobile Community
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can i freeze the account rather than close it?

  • April 10, 2025
  • 4 replies
  • 312 views

I want to freeze this account for now, not close it down. Is this possible? Or its cancel completely only? 

Best answer by andewhite

How can I freeze contract? Cannot find anywhere to do it? Thanks

If you have a pay monthly iD contract, you cannot freeze (stop payments), ​@tara1604

4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • April 10, 2025

If you have a pay monthly contract with iD, then you can’t freeze or pause the contract, ​@tara1604

If it’s PAYG, then you can do nothing (freeze) for 120-days I think. 


  • Author
  • New Contributor
  • April 10, 2025

How can I freeze contract? Cannot find anywhere to do it? Thanks


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • April 10, 2025

How can I freeze contract? Cannot find anywhere to do it? Thanks

If you have a pay monthly iD contract, you cannot freeze (stop payments), ​@tara1604


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • April 12, 2025

Hey there ​@tara1604, as kindly advised by ​@andewhite, you cannot freeze your account or payments I’m afraid.

 

Thanks,

Tyler