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can'make calls, mobile internet working


When is it going to be resolved? Been down for calls and mobile internet. Tested in multuple areas of sheffield. 

15 replies

  • 0 replies
  • January 23, 2025

They need to resolve this issue ASAP!!!

NOT ACCEPTABLE!!!


  • Active Contributor
  • 10 replies
  • January 23, 2025

Still down. London 


  • 0 replies
  • January 23, 2025

I hope SMT or higher managers of ID mobile & 3 look into our community chat !


  • Active Contributor
  • 10 replies
  • January 23, 2025

It's been down since 1pm


MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 1098 replies
  • January 23, 2025

 


  • New
 Contributor
  • 1 reply
  • January 23, 2025

Still down in Manchester 


MydyKandy01
Active Contributor
  • Active Contributor
  • 14 replies
  • January 23, 2025

I cannot make or receive calls Leeds


Dmcd
New
 Contributor
  • New
 Contributor
  • 1 reply
  • January 23, 2025

Down South Lanarkshire Scotland, I’m an owner operator TAXI , cannot get jobs due to this issue , are they going to reimburse my losses for today????


  • Active Contributor
  • 22 replies
  • January 23, 2025

Still down phone me not very good lots of important calls missed today when will this be fixed ​@iD Mobile 


  • Active Contributor
  • 10 replies
  • January 23, 2025
MZone wrote:

 

Same experience here since early afternoon today.


  • Helpful
 Contributor
  • 56 replies
  • January 23, 2025

Click on ‘Service status’ at the top of this page and see what is affected and they know what the fault is (found at 6pm) and next update is at 8pm. Maybe use whatsapp if you need to call urgently


CKFFS
New
 Contributor
  • New
 Contributor
  • 1 reply
  • January 23, 2025

no incoming & outgoing calls, no outgoing txt, Bristol


  • New
 Contributor
  • 1 reply
  • January 23, 2025

No incoming or outgoing calls, no voicemail and can’t dial 7777. I am heavily pregnant, need to be able to stay in contact with the hospital and we are also in the process of trying to move house, need to be on top of phone calls at the moment 


  • Helpful
 Contributor
  • 56 replies
  • January 23, 2025

EVERYONE ClICK THIS LINK TO SEE WHAT IS DOWN AND THE UPDATES 

 


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  • iD Mobile Employee
  • 2137 replies
  • January 24, 2025

Hello,

 

Thank you to everyone for getting in touch. 

 

We are very sorry for the issues you are currently experiencing with the service and appreciate any down time can be frustrating.

Our team are currently working to get this resolved as quickly as possible and appreciate your patience and understanding. 

 

Please see here for all the latest updates regarding the outage. 

 

Thank you 

 

Nat